Support & help

Contact us

Have a question, a problem, or a suggestion? Write to us and we'll reply, usually within one business day.

Frequently asked questions

How do I add a family member?

Open Family, tap Invite, and share the link or code. They create their account and join your care circle.

How do I sign in?

Nido uses magic links: enter your email and we send you a link to sign in. No password to remember.

How do I export or delete my data?

From Privacy you can download all of your information anytime, or request permanent deletion of your account.

Who can see my information?

Only you and the family members you invite. We don't sell your data or use it to train AI models.

How does billing work?

Nido starts with a free trial. When it ends you can keep viewing your family’s information and choose a plan to keep adding and editing. Manage or cancel anytime from your account — no long-term contract.

My reminders aren’t arriving. What do I do?

First, make sure notifications are turned on for Nido in your phone settings and that each medication has a time set. If they still don’t arrive, write to us at support@cques.ai with the medication name and we’ll check it.

I forgot which email I used, or I can’t get in.

Nido signs you in with a link sent to your email, so there’s no password to lose. If you’re not sure which email you used, or a family member set up your account, email support@cques.ai and we’ll help you recover access.

Can I use Nido in Spanish?

Yes. Nido is fully bilingual. Change the language anytime from the language toggle in the header or from your account settings — everything, including reminders, follows your choice.

How do I reach a real person?

Email support@cques.ai and a member of our team will reply — usually within one business day, sooner for anything urgent. There’s also a Send Feedback option in your account if you’d rather send a quick note from inside the app.

Nido is not a medical device

Nido helps you organize and coordinate your family's care. It does not provide diagnosis, medical advice, or treatment, and is not a substitute for a healthcare professional. In an emergency, call your local emergency services.